FAQ
GENERAL QUESTIONS
Singular is an online platform that highlights the best local brands, offering consumers a selection of authentic and quality products.
BRT has identified and selected the excellences of the territory whose products are presented on the platform. If you are interested in one of these products, click on the "Buy now" button and you will be redirected to the brand's website to make your purchase. No transactions are made on the platform. Based on this principle, it is not necessary to create an account to use Signular.
The platform allows you to discover and support local brands. By using this platform, you help promote the local economy while accessing unique and quality products.
No, the platform does not offer direct purchases. We redirect you to the brands' websites so you can make your purchases directly with them.
BRANDS & PRODUCTS
The platform offers a wide range of products: fashion (clothing, shoes, jewelry, accessories), beauty and wellness (makeup, skin care, hair care, perfumes, body care), home furnishings (decorations, lighting, home textiles, small furniture), food and beverages.
The brands present on the platform are carefully selected by our team, from BRT's existing customer portfolio. The selection is based on criteria such as the quality of the products that reflect the local experience, the brand image and presence on social media, and the brand's commitment to the local community and the environment.
You can browse through different product categories, discover new brands and use the search bar to find the products you are looking for.
Singular is not responsible for the products sold and shipped by our suppliers. If the products you ordered do not meet your expectations, please refer to the merchant's website and contact their customer service to discuss the process to follow.
This may be due to a stock discrepancy between the information we have on the platform and the merchant's website. We encourage you to check the availability of the product on the merchant's website.
This price difference depends on the seller's pricing policy. It is possible that the seller has set different prices depending on the user's location (for example: user in Italy or abroad) and that this change is not reflected in real time on the platform. The correct price is always the one indicated on the merchant's website.
DELIVERY
Delivery times depend on the merchants' location and yours, as well as the day the package is handed over to the carrier. You can find this information on the merchant's website, at checkout.
Shipping charges are set by merchants. You can find this information on the merchant's website, at checkout.
Cross-border deliveries depend on the merchant's delivery policy. Please check the merchant's website for availability.
If you have any issues with your delivery, please contact the merchant you purchased from. They will be able to provide further assistance and resolve any delivery issues you may have.
MERCHANTS
If you are interested in showcasing your products on Singular, you can contact the BRT sales team through the web form in the footerthis link. They will get in touch with you.
The platform is free for merchants. It is an additional channel to make products visible and acquire new customers.
No, the platform does not take commissions on sales made through redirect links. We are simply an online platform that serves as a showcase for multi-brand and multi-category products.